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C1 provides identity governance for Gorgias. Integrate your Gorgias account with C1 for unified visibility and governance over agent access.

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Capabilities

ResourceSyncProvision
Users
The connector syncs every agent (user) on the Gorgias account. Each user’s Gorgias role is surfaced as an attribute on the user, and an agent that has been deactivated in Gorgias appears as disabled. Gorgias customers are a separate, non-administrative population and are not synced.

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Gather Gorgias credentials

To configure the Gorgias connector, you need a Gorgias account whose API key can read the agent list. An administrator account is recommended so the key can see every agent on the account.
1
Sign in to Gorgias and open Settings.
2
Open REST API and copy your API key, along with the email address of the account the key belongs to. The connector authenticates with HTTP Basic auth using the email as the username and the API key as the password.
3
Note your account base URL — it is your Gorgias subdomain, for example https://your-subdomain.gorgias.com.

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Configure the Gorgias connector

Follow these instructions to use a built-in, no-code connector hosted by C1.
1
In C1, navigate to Integrations > Connectors and click Add connector.
2
Search for Gorgias and click Add.
3
Choose how to set up the new Gorgias connector.
4
Set the owner for this connector.
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Click Next.
6
Find the Settings area of the page and click Edit.
7
Enter the Gorgias credentials:
  • Base URL: your account origin, e.g. https://your-subdomain.gorgias.com.
  • Account email: the email address of the user the API key belongs to.
  • API key: the API key from Settings → REST API.
8
Click Save.
9
The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.
Done. Your Gorgias connector is now pulling access data into C1.