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C1 provides identity governance for Crisp. Integrate your Crisp website with C1 for unified visibility and governance over the operators who can access your customer conversations.

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Capabilities

ResourceSyncProvision
Operators
Website
The connector syncs the operators of a single Crisp website along with the website itself, and the membership graph that grants each operator their role on the website. Crisp roles map to two entitlements on the website: owner and member.
Operators are the members of your Crisp team (the agents who handle conversations), not your end customers. Each operator holds either the owner or member role on the website.

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Gather Crisp credentials

Generate the API token from an operator with the owner role on the website. A token with insufficient access cannot list the website’s operators, and the sync fails.
Crisp authenticates the REST API with a token pair — an identifier and a key — together with the website ID you want to govern.
1
Sign in to the Crisp Marketplace as an owner of the website.
2
Create a token pair for the REST API. Copy both the identifier and the key. The key is shown only once.
3
Open your website in the Crisp dashboard and copy the Website ID from the dashboard URL (app.crisp.chat/website/<WEBSITE-ID>/) or from website settings.

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Configure the Crisp connector

Follow these instructions to use a built-in, no-code connector hosted by C1.
1
In C1, navigate to Integrations > Connectors and click Add connector.
2
Search for Crisp and click Add.
3
Choose how to set up the new Crisp connector.
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Set the owner for this connector.
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Click Next.
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Find the Settings area of the page and click Edit.
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Enter the Crisp credentials:
  • Crisp API identifier: The identifier half of your token pair.
  • Crisp API key: The key half of your token pair.
  • Crisp Website ID: The website you want to govern.
  • Crisp API tier (optional): The tier of your token pair — plugin, website, or user. Leave blank to use plugin.
8
Click Save.
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The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.
Done. Your Crisp connector is now pulling access data into C1.