AI-native identity security. Built to scale, priced to match.
Flexible packages for every size and industry — pay for the work, not every seat.
- No seat tax
- Cost Intelligence built in
- SOC 2 · ISO 27001 · HIPAA + BAA available
The support you need, at every stage.
Everything you need to onboard fast and operate with confidence. From kickoff to go-live in four predictable steps.
- 01 · AlignGet clear, fast
A kickoff that locks in goals, stakeholders, and success criteria.
- 02 · ConfigureBuild around you
Connect your core apps and shape policies to your business.
- 03 · EnableConfidence before launch
Validate in your environment. Onboard your team with hands-on training.
- 04 · Go-live & ScaleLive, with a partner
Launch. Then expand coverage as your environment grows.
Implementation packages
Fixed price, defined scope, clear deliverables. Scope and complexity grow from Quickstart to Custom — here's what each package covers.
Quickstart
Rapid
Enterprise
Custom
Digital natives, typically <500 employees
500+ employees, moderate complexity
Large enterprises with multiple business units and systems
Legacy IGA migrations and regulated or custom environments
Defined during discovery
Support tiers
From self-serve to a dedicated support engineer, every tier is designed to match your scale and operational needs.
| Tier | Basic <500 employees | Business <1,000 employees | Enterprise 1K–15K employees | Mission Critical >15K employees |
|---|---|---|---|---|
| Channels | Email · Portal Add-on: Slack | Email · Portal · Slack | Email · Portal · Slack · Teams | Email · Portal · Slack · Teams |
| CSM | — | — | Named CSM | Named Strategic CSM |
| P0 hours | 6:30 AM – 8:30 PM ET (Mon–Fri) | 6:30 AM – 8:30 PM ET (Mon–Fri) | 24×7 on-call | 24×7 on-call |
| P0 initial response | 1 business day | 2 business hours | 30 minutes | 15 minutes |
| Response times |
|
|
|
|
| Uptime SLA | 99.5% | 99.9% | 99.99% Service credits available | 99.99% Service credits available |
| Support lead | Pooled support | Pooled support | Pooled support · Add-on: Dedicated Support Engineer | Designated Support Engineer (US hours) |
| Business reviews | — | 1× / year | 2× / year | 4× / year |
- Basic<500 employeesChannelsEmail · PortalAdd-on: Slack
- Business<1,000 employeesChannelsEmail · Portal · Slack
- Enterprise1K–15K employeesChannelsEmail · Portal · Slack · Teams
- Mission Critical>15K employeesChannelsEmail · Portal · Slack · Teams
When to bring us in
- Complex data integration
Extensive CSV imports or intricate system configurations that require specialized expertise.
- Limited technical resources
Hands-on support with platform configuration, API integrations, or infrastructure-as-code approaches.
- Custom connector development
Building HTTP connectors to integrate with proprietary or less common systems.
- Large-scale database connectivity
Connecting multiple SQL data sources across your environment.
- Advanced automation scenarios
Sophisticated workflows requiring complex logic and cross-system orchestration.
- Migration from another IGA platform
Transitioning from SailPoint, Saviynt, or other legacy IGA solutions with minimal disruption.
What's included
- Custom-scoped help to land your go-live or any major milestone
- Project management to keep delivery on track
- Connector development support for on-prem or homegrown systems
- Extended support in Terraform deployment
Ready to talk pricing?
A C1 expert will walk you through a plan built around your environment and use cases.