Pricing
One platform. Two ways to buy.
Choose predictable, SKU-based Platform pricing or Flex pricing that scales with consumption.
- SKU-based or consumption pricing
- Exact pricing scoped with you
- Commercial, regional, and federal hosting paths
Support and services
Support tiers
Support tiers
From self-serve to a dedicated support engineer, every tier is designed to match your scale and operational needs.
| Tier | Basic <500 employees | Business <1,000 employees | Enterprise 1K–15K employees | Mission Critical >15K employees |
|---|---|---|---|---|
| Channels | Email · Portal Add-on: Slack | Email · Portal · Slack | Email · Portal · Slack · Teams | Email · Portal · Slack · Teams |
| CSM | — | — | Named CSM | Named Strategic CSM |
| P0 hours | 6:30 AM – 8:30 PM ET (Mon–Fri) | 6:30 AM – 8:30 PM ET (Mon–Fri) | 24×7 on-call | 24×7 on-call |
| P0 initial response | 1 business day | 2 business hours | 30 minutes | 15 minutes |
| Response times |
|
|
|
|
| Uptime SLA | 99.5% | 99.9% | 99.99% Service credits available | 99.99% Service credits available |
| Support lead | Pooled support | Pooled support | Pooled support · Add-on: Dedicated Support Engineer | Designated Support Engineer (US hours) |
| Business reviews | — | 1× / year | 2× / year | 4× / year |
- Basic<500 employeesChannelsEmail · PortalAdd-on: Slack
- Business<1,000 employeesChannelsEmail · Portal · Slack
- Enterprise1K–15K employeesChannelsEmail · Portal · Slack · Teams
- Mission Critical>15K employeesChannelsEmail · Portal · Slack · Teams
Implementation
Implementation packages
Fixed price, defined scope, clear deliverables. Scope and complexity grow from Quickstart to Custom.
Quickstart
Rapid
Enterprise
Custom
Digital natives, typically <500 employees
500+ employees, moderate complexity
Large enterprises with multiple business units and systems
Legacy identity migrations or modernizations for large enterprise
Talk to C1.ai about pricing.
Tell us which products you need and how you expect to use them.