Pricing
One platform. Two ways to buy.
Choose predictable, SKU-based Platform pricing or Flex pricing that scales with consumption.
- SKU-based or consumption pricing
- Exact pricing scoped with you
- Commercial, regional, and federal hosting paths
Support and services
Support tiers
Support tiers
From self-serve to a dedicated support engineer, every tier is designed to match your scale and operational needs.
| Tier | Basic <500 employees | Business <1,000 employees | Enterprise 1K–15K employees | Mission Critical >15K employees |
|---|---|---|---|---|
| Channels | Email · Portal Add-on: Slack | Email · Portal · Slack | Email · Portal · Slack · Teams | Email · Portal · Slack · Teams |
| CSM | — | — | Named CSM | Named Strategic CSM |
| P0 hours | 6:30 AM – 8:30 PM ET (Mon–Fri) | 6:30 AM – 8:30 PM ET (Mon–Fri) | 24×7 on-call | 24×7 on-call |
| P0 initial response | 1 business day | 2 business hours | 30 minutes | 15 minutes |
| Response times |
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|
|
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| Uptime SLA | 99.5% | 99.9% | 99.99% Service credits available | 99.99% Service credits available |
| Support lead | Pooled support | Pooled support | Pooled support · Add-on: Dedicated Support Engineer | Designated Support Engineer (US hours) |
| Business reviews | — | 1× / year | 2× / year | 4× / year |
- Basic<500 employeesChannelsEmail · PortalAdd-on: Slack
- Business<1,000 employeesChannelsEmail · Portal · Slack
- Enterprise1K–15K employeesChannelsEmail · Portal · Slack · Teams
- Mission Critical>15K employeesChannelsEmail · Portal · Slack · Teams
Implementation
Implementation packages
Fixed price, defined scope, clear deliverables. Scope and complexity grow from Quickstart to Custom.
Quickstart
Rapid
Enterprise
Custom
Digital natives, typically <500 employees
500+ employees, moderate complexity
Large enterprises with multiple business units and systems
Legacy identity migrations or modernizations for large enterprise