Question 1

What is self-service access?

Accepted Answer

Self-service access lets people and agents find and request approved applications, MCP servers, AI tools, roles, and permissions without opening a helpdesk ticket.

Question 2

How is self-service access different from a traditional IT ticket?

Accepted Answer

A traditional ticket depends on manual triage, routing, and provisioning. A governed self-service request includes the identity, resource, access level, duration, and policy context needed to route or fulfill it consistently.

Question 3

What is a self-service application catalog?

Accepted Answer

A self-service application catalog is a searchable list of resources an organization has approved for request. C1.ai can publish apps, MCP servers, AI tools, roles, and permissions while hiding resources that have not passed administrator review.

Question 4

How does C1.ai keep self-service access governed?

Accepted Answer

C1.ai evaluates identity, role, resource, risk, requested scope, duration, and policy before access is provisioned. Routine requests can be auto-approved while sensitive access goes to a responsible approver.

Question 5

Does self-service access support just-in-time expiration?

Accepted Answer

Yes. Policies can issue time-bound access and remove it when the approved period or work ends, reducing the chance that temporary permissions become standing access.

Question 6

Can MCP servers and AI tools use the same access policies as applications?

Accepted Answer

Yes. Approved MCP servers, toolsets, AI tools, and applications can use the same identity-aware request, approval, expiration, and audit model when connected through supported C1.ai paths.

Apps & MCP Self Service

Publish one approved catalog

Request access where work happens

Apply policy before provisioning

Make MCPs and AI tools self-service

Remove access when work ends

What you'll use:

Give people and agents governed access without a helpdesk ticket.

FAQs