Activation required. AI access management must be enabled for your tenant before you can use it. To get started, contact the C1 support team for a walkthrough.
How C1 connects to Gong
C1 hosts the Gong MCP server, so your users’ AI clients only ever see MCP tools — they never call Gong directly. When an AI client calls one of these tools, C1 makes the matching request to the Gong API using the credentials you configure here, then returns the result to the AI client. The credentials you set up below are what C1 uses to call Gong on your users’ behalf.Before you begin
- AI access management must be enabled for your tenant. See Enable AI access management.
- A Gong Technical Administrator account. Only a Technical Administrator can generate API credentials. If you don’t have that role, find your Gong tech admin in Gong’s Find your Technical or Business Admin help article.
If you don’t see Gong in your MCP server catalog, contact the C1 support team to enable it for your tenant.
Generate Gong API credentials
Generate an Access Key and Access Key Secret in Gong so C1 can authenticate to the Gong API. For Gong’s own walkthrough, see Receive access to the API.Copy both the Access Key and the Access Key Secret immediately. Gong shows the Access Key Secret only at creation time and it cannot be recovered later. If you lose it, revoke the pair and generate a new one.
Note your Gong API base URL. Gong runs each customer’s API on a regional subdomain of
api.gong.io, such as https://acme.api.gong.io. The base URL is shown on the API page in Company Settings > Ecosystem > API alongside your key. For details, see Gong’s Receive access to the API help article.How Gong credentials are shared
Every user’s tool calls use the one Access Key and Access Key Secret pair you provided, so Gong sees a single shared identity. C1 still attributes each call to the individual user in the AI tool usage audit log. For a shared production setup, generate the credentials from a dedicated service-account user so Gong activity is attributable to C1 rather than a person. For how shared and per-user credentials work across MCP servers, see Configure authentication.Register the Gong MCP server in C1
With your credential pair ready, register the server and provide your credentials.Follow Register an MCP server and select Gong from the catalog.
When you configure authentication, choose Basic auth and enter your Access Key as the username and your Access Key Secret as the password.
Discover and govern tools
After you register the server, C1 runs tool discovery against Gong. Discovered tools appear on the server’s Tools tab. Each tool starts as either Pending review or automatically Approved, depending on the option chosen when the server was set up or your tenant’s default tool settings in Settings > AI Connections. See Require tool approval and Default tool classification. Before anyone can call a Gong tool, it must be approved, added to a toolset, and bound to an access profile. Continue to Govern tools and toolsets to set this up.Tool discovery runs even if your credentials are incorrect, so seeing discovered tools doesn’t confirm that authentication is working. You confirm your Gong credentials when an approved user successfully calls a Gong tool from their AI client.
Manage your Gong credentials
- Rotate the credential pair in Company Settings > Ecosystem > API: revoke the existing key, select Get API Key to issue a fresh pair, then update the credentials in C1. Gong emails the technical administrator before a key expires so you can rotate proactively.
- Watch your rate limits. By default Gong allows 3 requests per second and 10,000 requests per day per company. To request more headroom, contact Gong support.