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Documentation Index

Fetch the complete documentation index at: https://www.c1.ai/docs/llms.txt

Use this file to discover all available pages before exploring further.

This page covers organization-wide notification settings that can be controlled by admins. For user-facing notification preferences, see Your notification settings.

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Before you begin: Set up Slack or Microsoft Teams integrations

Once Slack or Microsoft Teams is configured for your organization, that delivery channel’s column appears in the notification settings table and as a digest option. You can then use the bulk checkboxes and lock icons to manage those channels the same way as email.

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Update organization-wide notification settings

To set default notification preferences for your organization and control whether users can customize their own settings:
1
Navigate to Settings > Notifications.
2
In the Notifications area of the page, click Edit.
3
To enable or disable an entire delivery channel across all notification types, click the bulk checkbox next to the Email, Slack, or Teams column header.
4
To configure individual notification types, check or uncheck the boxes for each notification type and delivery channel.
5
Click Save to apply your changes.

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Lock and unlock notification settings

Each notification type row has a lock icon. When a setting is locked, users can see it but cannot change it on their personal notification settings page — their preference is overridden by the tenant default. When unlocked, users can customize that setting themselves. To lock or unlock a notification setting:
1
Navigate to Settings > Notifications.
2
In the Notifications area of the page, click Edit.
3
Click the lock icon next to the notification type you want to lock or unlock.
4
Click Save to apply your changes.

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Update C1 digest defaults

Set the default digest delivery preferences for your organization. Digest notifications contain a summary of C1 tasks requiring attention and are only sent when a user has at least one pending task or expiring access item.
1
Navigate to Settings > Notifications.
2
In the C1 digest area of the page, click Edit.
3
If necessary, click the toggle to enable Send C1 digest.
4
Choose the default digest frequency:
  • Daily: Delivered on weekdays at 9 AM Pacific time.
  • Weekly: Delivered on the weekday of your choice at 10 AM Pacific time.
5
Click to select the default delivery channel: email, Slack, or Microsoft Teams.
6
Click Save to apply your changes.

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How defaults apply to users

  • New users automatically receive the default notification preferences you configure and can customize their settings if the relevant settings are unlocked.
  • Existing users keep their current settings when you update tenant defaults. If you lock a setting, their preference is overridden by the tenant default. If you unlock a setting, they can modify it again.
Users inherit tenant defaults when:
  • Their account is created.
  • You lock a previously unlocked setting.
  • They click Reset to defaults in their notification preferences.

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Make notifications work for your organization

  • Start with defaults unlocked: Allow users to customize notifications based on their role and workload.
  • Lock time-sensitive notifications: Consider locking task alerts for access reviews so users can’t opt out.
  • Use bulk checkboxes carefully: Disabling an entire delivery channel affects all users in your organization.
  • Communicate changes: Let users know when you lock settings that affect their notification experience.