How Qualtrics unified identity, streamlined FedRAMP compliance, and transformed employee access

For Qualtrics, a global experience management company, managing identity at scale had become increasingly complex. When Qualtrics partnered with C1, they gained access to a modern identity governance platform that could unify access control, strengthen compliance, and improve the employee experience.

A cohesive, unified approach to identity across the enterprise

From the beginning, C1 stood out for its transparency, extensibility, and automation. "C1 absolutely stood out due to the open-source nature of the connectors, and how they published so much of their connector code publicly. We were very impressed by that, it's very transparent. They're also very lightweight and extensible—a very impressive platform as a whole." — Jace Isom, Security Engineer.

The platform's connector ecosystem is based on Baton, an open-source framework created by C1 to provide the identity community with a universal governance standard. The connectors can be used to talk to and orchestrate identity security workflows to any technology. Quick to deploy and customizable, C1's connectors could scale as Qualtrics' environment evolved. The platform's architecture allowed for automation at every stage, from access requests and approvals to provisioning and revocation.

Automated provisioning and granular policies

Approvals trigger C1 to provision directly via API, eliminating the manual step. This flexibility ensured that access was granted quickly without sacrificing security.

Seamless user experience

For employees, C1 simplified the entire experience of requesting and approving access. "C1 enables us to have a single-stop shop for access control. Employees know that for any access across any system, they go to C1." — Jace Isom, Security Engineer

Managers can approve requests directly from Slack notifications with a single click, eliminating delays and reducing friction.

FedRAMP High compliance made simple

One of the most important benefits of C1 has been simplifying compliance, especially for FedRAMP High.

Audits became significantly easier. C1 provides real-time, timestamped information on users and entitlements.

The results: security, speed, and efficiency

The impact of C1 at Qualtrics has been significant across security, compliance, and employee experience.

Onboarding times were slashed, with less administrative lift required.

"Employees are starting out in their first week able to actually contribute and impact their team." — Jace Isom, Security Engineer

The largest cost savings we've seen is reducing the time needed to fulfill these requests. We've gone from four full-time employees to one handling this workload." — Jace Isom, Security Engineer

For compliance teams, audits are faster and simpler. Reviewers work with real-time system data. This reduces the operational burden of preparing for and conducting audits.

Beyond technology: a true partnership

For Qualtrics, the technology was only part of the story. The relationship with C1's team made the difference in implementation and beyond. System administrators were surprised by how quickly integrations could be set up and how fast the time to value was. Support was responsive and hands-on, bringing in the right experts to solve issues quickly.

"C1 feels like an integration partner and not necessarily another vendor. We feel like there is that strong partnership between us and C1 that allows us to feel confident in the direction we're taking our identity story here at Qualtrics." — Jace Isom, Security Engineer.

For Isom and his team, that partnership means confidence that their identity program is scalable, compliant, and secure.